Job Description

The position of Client Service Supervisor will assist the Director of Client Services in the process of establishing, implementing, and directing client service programs and treatment system objectives. Provides guidance, training, program evaluation and direction to the Client Support Specialist, Intake Specialist and Kitchen staff. This position is a full-time position requiring on-call coverage with excellent benefits.

Minimum Qualifications:

Completion of bachelor’s core program in social work or related field; 6 months supervisory experience; 6 months experience in social services, or completion of Associate core program in social work or related field; 1-year supervisory experience and 1-year experience in social services, or 4 years experience in direct social service and 1-year supervisory experience.

Knowledge of departmental regulations; governmental regulations, policies, procedures; social work; crisis intervention; interviewing, employee training & developments. Ability to gather, collate & classify information about data, people, or things; interpret variety of instructions in written or oral format; deal with problems involving several variables within unfamiliar context; write meaningful, concise & accurate reports define problems, collect data, establish facts & draw valid conclusions; counsel on sensitive matters. Basic knowledge and understanding of the homeless population preferred. Reliable transportation required.

Duties and Responsibilities

1. Responsible for the daily operations of the client service division.

2. Responsible for the daily operation and weekly food bank ordering for the kitchen.

3. Assist with professional development in-service trainings to staff.

4. Create protocol and define systems covering the daily activities assigned including that of Central Station, the CSS, and the staff.

5. Conduct regular monitoring and an annual evaluation of all supervised staff and summarize all evaluations, findings, and recommendations in a report.

6. Effectively carryout all duties as assigned.

7. Provide weekly work schedules for CSS Staff. Schedule and conduct regular client service meetings.

8. Ensures that the staff at Central Station appropriately represents ACCESS as the first line of contact to the public.

9. Represent agency at community events, presentations or meeting as assigned.

10. Maintain an open-door policy for staff communication.

11. Create and maintain an overall productive environment.

12. Attend staff meetings.

13. Facilitate problem solving and collaboration with other staff members.

14. Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.

15. Act as liaison between senior staff and client services staff.

16. Uphold agency mission, values, and practices within Client Services department.

17. Cover shifts on occasion as needed to cover staff call-offs, including evenings and weekends.

18. Participate in on-call rotation.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour