Communications Coordinator

 

Job Title: Communications Coordinator

Salary Range: $37,600-$41,600

Terms: Full Time (Non-Exempt)

Location: On-site

Department: Engagement

Reports to: Director of Engagement

To apply for this position, submit your updated resume along with a cover letter to Joy Raub, Director of Engagement at jraub@access-shelter.org.

About ACCESS Shelter:

ACCESS (Akron Citizen’s Coalition for Emergency Shelter Services) is a non-profit organization dedicated to addressing the plight of homeless women and children in Summit County. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment. ACCESS runs four major programs, including Emergency Shelter, Life Management, Health and Wellness, and After Care services.

About the Role:

The Communications Coordinator is a core member of the Engagement Team at ACCESS Shelter who helps to shape the public perception of the agency and to elevate the important work being accomplished by shelter donors, Board members, volunteers, staff, and clients. This position works closely with the Director of Engagement to maintain excellent brand standards, communicate with a diverse pool of stakeholders, and to further encourage and cultivate philanthropic giving for the agency. Responsibilities of the Communications Coordinator include: 

Marketing & Public Relations

  • Establishing and implementing a data-driven social media strategy for the agency

  • Creating and distributing original social media content and managing agency’s Facebook, Instagram, and Twitter accounts

  • Maintaining press list with accurate contact information

  • Writing press releases and disseminating to appropriate media outlets

  • Maintaining and updating agency’s website content and event pages

  • Assisting with developing content for the agency’s quarterly newsletter, Constant Contact communications, annual report, etc. 

  • Performing public speaking events on behalf of the agency, as requested by the Director of Engagement

  • Conducting success story interviews with shelter clients transitioning to permanent housing 

  • Assisting in giving private tours of the shelter

  • Attending marketing meetings and assisting in the development of content for  advertisements, flyers, banners, brochures, event signage, invitations, etc., as needed

  • Developing marketing materials for the agency’s internal audience 

  • Using best practices, online analytics, and other data to improve the quality of the agency’s internal and external communications

Grants/Fundraising/Events

  • Assisting the Director of Engagement with grant proposal preparation and reporting, including organizing and updating grant and proposal timelines, drafting grant proposals and funder reports, and interacting with other staff and departments to obtain relevant information

  • Pulling Annual Performance Reports (APRs) from the Homeless Management Information System (HMIS) for grant applications, status reports, and advocacy purposes

  • Specific event activities include but are not limited to securing sponsors and vendors, coordinating the mailing of invitations, processing event revenue, planning event logistics, recruiting event volunteers, and follow-up engagement with attendees and sponsors.

  • Representing the agency at community events and fundraisers held by other individuals, businesses, and/or organizations, as appropriate

  • Assisting with developing content for the agency’s annual campaign

  • Assisting in planning for and executing the agency’s largest events to meet fundraising goals

  • Assisting the Donations & Volunteer Coordinator, as needed, with writing letters, cards, and emails of acknowledgement to donors and volunteers

  • Performing other duties as assigned by the Director of Engagement

Requirements:

  • Bachelor’s degree in Communications, Marketing, Public Relations, Writing, English, or another related field

  • A demonstrated and sincere willingness and commitment to promote diversity, equity, and inclusion in the workplace

  • A commitment to learning and deepening one’s knowledge of the issue of homelessness and how it intersects with other experiences and identities of those living in shelter

  • Proficient in Microsoft Office Suite

  • Self-motivated, reliable, creative, and a self-starter

  • Strong attention to detail and follow-through

  • Polished oral and written communication skills

  • Excellent interpersonal and customer service skills, discretion, judgment, organization

  • Valid Ohio Driver’s License, proof of liability insurance, and reliable personal transportation needed.

Physical Requirements:

  • Person in this position must be able to sit, stand, and walk for extended periods of time and to bend, stoop, kneel and lift up to 40 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

Preferred Qualifications:

  • Comfortability using Adobe Suite

  • Experience using SquareSpace, GiveSmart, and Hootsuite 

  • Experience using a donor management system

Benefits:

  • 401(k)

  • Health insurance

  • Dental insurance

  • Disability insurance (optional)

  • Employee assistance program

  • Life insurance (optional)

  • Vision insurance

Diversity Statement:

ACCESS Shelter is an equal opportunity employer. The agency is committed to hiring and retaining diverse talent and cultivating an inclusive work environment.